FAQ & Policies

Welcome to Ritual Buddies. Every piece we create is designed, hand-built, and hand-painted with care by our team of artists. Below you will find answers regarding our craftsmanship, safety standards, shipping, and studio policies.

Craftsmanship & Care

  • All Ritual Buddies pieces are 100% handcrafted and hand-painted from ceramic clay and non-toxic, food-safe glazes.

  • We design ceramic pieces for your daily rituals. Our collection includes functional smoking accessories like pipes, bongs, and bubblers; as well as lifestyle accessories like incense burners, ashtrays, and hemp wick holders.

  • Our smoking pieces are always fully glazed inside and out for safety and easy cleaning. Select lifestyle accessories may feature intentional unglazed accents for functionality, such as, an unglazed foot ring on an ashtray to prevent sliding, or an unglazed interior on a hemp wick holder for added grip.

  • Yes. We exclusively use non-toxic and food-safe glazes. Every smoking piece is fired twice at high temperatures to vitrify the clay, creating a durable, glass-like finish that will not melt or leach when exposed to flame.

  • We recommend using the standard isopropyl alcohol and coarse salt method:

    1. Place your ceramic piece in a sealable bag or container.

    2. Add high-proof isopropyl alcohol and coarse salt (such as Epsom or kosher salt).

    3. Gently shake to let the salt act as a mild abrasive to remove residue.

    4. Rinse thoroughly with warm water and let it air dry completely before your next ritual.

  • Because every Buddy is individually hand-built and hand-painted by artists, subtle variations in glaze, tone, and small details naturally occur.

    These organic nuances are a mark of true craftsmanship, making your piece uniquely yours while maintaining the exact design and quality shown in our store listings.

  • We periodically take on custom projects. Please reach out to us through our contact form with your ideas and details, and our studio team will get back to you.

Shipping & Deliveries

  • Orders are packaged and shipped from Costa Mesa, CA in plain, discreet packaging. Orders are processed and packaged within 3–5 business days (excluding weekends and holidays).

    Once your package leaves our studio, you will receive an automated email containing your tracking information.

  • Yes. All Ritual Buddies orders are packed safely and shipped in plain, unmarked kraft boxes for complete privacy.

  • Domestic orders ship via USPS or UPS, depending on the option selected at checkout. All packages are fully insured up to the declared value of their contents.

  • International orders are fulfilled via UPS (Canadian orders may be shipped via UPS or USPS depending on the region). Please note that international customers are responsible for any local customs duties, taxes, or import fees levied by their destination country.

Returns & Studio Policies

  • All sales are final. Due to hygiene and safety standards for personal ritual items, we cannot accept returns or exchanges. We encourage you to review product dimensions, materials, and care instructions carefully before placing your order. If you have any questions, please contact our studio prior to checkout. We are always happy to guide you.

  • If you need to request an order cancellation before your package has been processed for shipment, a $5 fee will be deducted from your total refund amount. This fee covers non-refundable merchant payment processing fees charged to our studio at checkout.

  • Every package leaves our studio insured. If your item arrives broken or damaged, the issue occurred during transit and requires a carrier claim:

    • USPS Shipments: USPS guidelines require the recipient to file claims directly. You may file online or at your local post office. Please retain all original packaging, damaged contents, and your proof of purchase, as USPS may request photos or physical inspection.

    • UPS Shipments (or added coverage): Please contact us immediately upon arrival with photos of the damaged box, shipping label, and broken item so our team can assist you directly with the carrier.

  • If your tracking status shows "Delivered" but you cannot locate your package, please reach out directly to the shipping carrier to file a Missing Mail Claim. Ritual Buddies is unable to issue replacements or refunds for orders verified as delivered by the carrier.

  • If a package is returned to our mail center due to an incorrect address or delivery failure:

    • Re-shipping: Contact us with your order number and confirmed shipping address. We will issue an invoice for a new shipping label to resend your order.

    • Refunds: If you prefer to cancel the order instead, we will issue a refund for the item once it arrives safely back to us. Original shipping fees are non-refundable as those funds were rendered to the carrier for the initial attempt.

We're here to help you find the right piece for your rituals.

Contact Studio Support

Still have questions?